FAQ

Unlocking Insights : Your Comprehensive Guide to Understanding Our Top-notch Services and Finding Answers to Common Questions

How to book a clean?

Simply complete our secure booking form by selecting your preferred date and time for cleaning your home. It takes just 60 seconds! After submitting your booking, you'll receive an instant confirmation email.

What if I don’t want to book online?

If you prefer not to book online, our dedicated Customer Service Team at NJ Services masters is here to assist you. Simply call us at +1 123 456 7890 or email us at info@njservicemasters.com. Leave your contact information, and one of our team members will promptly return your call.

How do I amend or cancel my booking?

Making changes or canceling your booking is easy. You can either log in to your account or email us at info@njservicemasters.com, and we'll handle your request. Please provide us with at least 24 hours' notice for cancellations to avoid a $50 cancellation fee.

Can I make a same day or last minute booking ?

Absolutely! We take pride in our ability to accommodate same-day bookings. In fact, our fastest booking was on a Friday evening, where we found a cleaner for a job in just 45 minutes! Simply give us a call at +1 123 456 7890, and we'll schedule your last-minute clean at a time that works best for you.

How do I know what has been cleaned?

Our cleaners adhere to a checklist that we ensure is fully completed. They systematically work through your home, checking off tasks as they finish them. This process ensures that all tasks are completed to the highest standard set byNJ Service masters, giving you peace of mind.

Why do you charge a flat rate price?

We offer a flat-rate price per number of bedrooms, rather than charging by the hour. This means you know exactly what to expect, and our cleaners continue working until the job is complete. With our checklist-based cleaning approach, you're aware of everything included in the price.

Can I book for any time?

Absolutely! We empower you to take control by providing access to our online calendar, where you can view and select available appointment times that suit your schedule.

Do you offer discounts for regular customers?

Yes, we offer discounts for regular cleanings at NJ Service masters:
- 10% off for monthly cleanings
- 15% off for bi-weekly cleanings
- 20% off for weekly cleanings

How long will it take to clean my home/office?

The time it takes to clean your space depends on the size and condition of the area. We can provide you with an estimated duration based on your specific requirements.

What cleaning services do you offer?

We offer a wide range of cleaning services for homes and offices, including regular cleaning, deep cleaning, move-in/move-out cleaning, and more.

Have more questions? Talk to an executive.

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